Refund Policy

Last updated: March 2026 | Applies to velorastudio.in

1. Subscription Refunds

We offer a 7-day refund window for new subscriptions. If you are not satisfied with your plan within the first 7 days of purchase, contact us at office@velorastudio.in with your order details and we will process a full refund.

2. Credit Top-Up Refunds

Credit top-up purchases are non-refundable once credits have been consumed. If you have not used the credits and believe there was an error, please contact us within 48 hours of purchase with transaction details.

3. How to Request a Refund

Email: office@velorastudio.in
Subject: "Refund Request - [your registered email]"
Include: Razorpay/payment transaction ID, purchase date, and reason for refund

We will respond within 2 business days. Approved refunds are processed within 5-7 business days to the original payment method.

4. Non-Refundable Cases

Refund requests made after the 7-day window
Plans where more than 50% of credits have been consumed
Accounts suspended for Terms of Service violations
Promotional or discounted plan purchases

5. Contact

For any refund-related questions, email us at office@velorastudio.in. We aim to be fair and resolve all disputes promptly.